James Tuxworth 2018 Winner
You know it when you see it, seamless, competent and confident service which makes the dining experience a joy and not a drag. And while it’s expected that so-called “posh” restaurants should deliver nonpareil service as a part of their white tablecloth, hushed dining room ethos, it is often the properly run casual restaurants where a good service culture can make the greatest impact.
It’s got to be good though. You shouldn’t see the parts moving. It must happen without the perception of stress or bother. It must anticipate customers’ needs and “read” the table so that service can be adjusted to suit the moods and expectations of individual guests. Good service is never robotic or flustered or over-familiar. It is always helpful and always on the lookout.
The winner of this prestigious award is the best waiter and the best restaurant manager in WA.
James Tuxworth, despite his tender years, has complete responsibility for the service at two of the city’s most-loved casual venues, Canteen Pizza and Il Lido, both at Cottesloe. He has written the extensive suite of training manuals which provide a framework for the actions of his enthusiastic floor crew. He has instigated a raft of creative incentives to ensure staff make their weekly briefing and educational meetings.
Importantly, and this is obvious when you step in to Il Lido or Canteen Pizza, he has given his staff true authority over the dining experience for guests. His staff are problem-solvers, responsibility-takers and passionate disciples of the Tuxworth way of doing business, which all boils down to the obvious conclusion: We, the customers, are ultimately the winners when Tuxworth and his band of merry servers kick it into overdrive.
His staff are problem-solvers, responsibility-takers and passionate disciples of the Tuxworth way of doing business, which all boils down to the obvious conclusion: We, the customers, are ultimately the winners when Tuxworth and his band of merry servers kick it into overdrive."